Returns & Exchanges
At Purr Glass, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unused items in their original packaging.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Safely pack the unused items in their original box with all protective padding to ensure no damage occurs during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing